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# How can I add customer data to shortcuts?

Articles on: [Crisp Inbox](/en/category/crisp-inbox-15ctwet/)

Using Crisp you personalize shortcut so you can send messages such as "Hello John, How can I help you?"  
  

## Which variables are available?

  
  
You can use the following user variables in your messages:  
  
*   Full name: ` {{ name.full }}` or ` {{ name.full | "Fallback Full Name" }}`
  
*   First name: ` {{ name.first }}` or ` {{ name.first | "Fallback First Name" }}`
  
*   Last name: ` {{ name.last }}` or ` {{ name.last | "Fallback Last Name" }}`
  
*   Email: ` {{ email }}` or ` {{ email | "Fallback Email" }}`
  
*   Country: ` {{ country }}` or ` {{ country | "Fallback Country" }}`
  
*   City: ` {{ city }}` or ` {{ city | "Fallback City" }}`
  
*   Website: ` {{ website }}` or ` {{ website | "Fallback Website" }}`
  
*   Company name: ` {{ company.name }}` or ` {{ company.name | "Fallback Company Name" }}`
  
*   Custom data value: ` {{ data.your_key }}` or ` {{ data.your_key | "Fallback Value" }}` (replace ` your_key` with a data key you use)
  
*   Session ID: ` {{ session_id}}`
  
*   Operator name: ` {{ operator.full }}` or ` {{ operator.full | "Fallback Full Name" }}`
  
*   Operator First name: ` {{ operator.first }}` or ` {{ operator.first | "Fallback First Name" }}`
  
*   Operator Last name: ` {{ operator.last }}` or ` {{ operator.last | "Fallback Last Name" }}`

Updated on: 11/03/2024