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# How can I change agent roles (owner or member)?How to change agent rolesWhat are the rights of each role?

Articles on: [My Account](/en/category/my-account-1glsa75/)

Agents can either be website owners or website members. You can easily switch agents from a role to another, provided you have the owner role.  
  
  
  
To change the role of an agent, you may follow those steps:  
  
*   Go to: https://app.crisp.chat
  
*   Go to your settings: click on the settings icon
  
*   Click on "Websites"
  
*   Pick your website
  
*   Go to "Operators in the team"
  
*   Click on "Member" or "Owner" to toggle the role
  
*   Confirm you want to change the role
  
  
  
![](https://storage.crisp.chat/users/helpdesk/website/2ec9dec501a1be00/9927cc58-3333-40c8-acc4-f60e6d_19wkv2v.png)  
  
  
  

## Owner

  
  
An owner is allowed to perform any action on the Crisp website.  
  
Avoid setting all your team as owner of the website. Limit the owner role to a small subset of trusted users, and ensure they have Two Factor Authentication enabled for more security.  
  
Some examples of what an owner can do:  
  
*   Reply to messages
  
*   Use campaigns
  
*   Write Helpdesk articles
  
*   Invite other agents
  
*   Change agent roles
  
*   Delete the website
  
*   Add and Configure plugins
  
*   Configure the website
  
  

## Member

  
  
A member is considered as a restricted agent, able to use all website features on Crisp, but not able to make any dangerous update or deletion.  
  
Some examples of what a member can do:  
  
*   Reply to messages
  
*   Use campaigns
  
*   Write Helpdesk articles
  
*   Configure plugins (Owner must add the plugin first, then Members can modify the settings)
  
  
Some examples of what a member cannot do:  
  
*   Add plugins
  
*   Invite other agents
  
*   Change agent roles
  
*   Send campaigns
  
*   Delete the website
  
*   Configure the website

Updated on: 13/06/2022