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# How can I create a new conversation?Create a new conversation

Articles on: [Crisp Inbox](/en/category/crisp-inbox-15ctwet/)

Sometimes, you want to start a fresh new conversation with your leads or customers. That is possible straight from Crisp. And here is how.  
  
This feature is accessible within any plan: from Basic to Unlimited  
  
  
  
To create a conversation, you'll need:  
  
*   Customer's name
  
*   Customer's email
  
  
Note that you can also start a conversation by using a phone number. It's possible to do so when you have the [Twillio integration](/en/article/how-to-setup-the-twilio-plugin-1rqxo0k/) enabled.  
  
![](https://storage.crisp.chat/users/helpdesk/website/385d8f7c159a8600/5356c69d-341f-43d7-83be-d88d56_ghctlt.png)  
  
Once you're ready, simply click on "Create a new conversation" and fill the information about the customer in, that you grabbed from the user profile for example.  
  
![](https://storage.crisp.chat/users/helpdesk/website/eccc607d91173800/b9d6d3f6-e0a4-4ae0-a10a-a55e8d_1egdeqs.png)  
  
Then, hit the "Create Conversation" button and you'll be redirected to a fresh new conversation where you'll be able to send your messages.  
  
![](https://storage.crisp.chat/users/helpdesk/website/bff90772eb40c800/b1f65486-ff4a-464d-b4d8-4f298c_1uld1zw.png)  
  
And voilà!

Updated on: 11/03/2024