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# How can I create custom filters for my conversations?

Articles on: [Crisp Inbox](/en/category/crisp-inbox-15ctwet/)

Crisp provides custom filters, that are included in all our plans. It helps you to create a specific display regarding your conversations  
  
  
Custom filters are available in all our plans  
  
  

## How to find your custom filters ?

  
  
As shown below, you can easily reach them by overflowing the "Filter" label on the top left side of your  
Crisp Inbox.  
  
![](https://storage.crisp.chat/users/helpdesk/website/33f0d2a50d61d600/703cbbaf-9887-4d52-b535-423007_k8tlze.png)  
  
You are now able to click on the filter you want or start creating a new one  
  

## How to create custom filters ?

  
  
Give a clear name to your filter so that you can easily find it afterwards  
  
![](https://storage.crisp.chat/users/helpdesk/website/ed45377c96b3d800/1a94d2b9-a4cd-48a1-948a-d3d289_1lj9tg2.png)  
  
For example, at Crisp, we use the word "Lead" for displaying all the conversations that have triggered the  
lead segment.  
  
*   Click on the "New filter criterion"
  
*   Choose the criterion you want your filter to be based on
  
*   Set the logical operator that you want to use
  
*   Write the filter you want to use
  
*   Click on the "done" button
  
  
![](https://storage.crisp.chat/users/helpdesk/website/508675b4f522fc00/c73320ab-b24f-473b-9ccf-19ac9f_18oafne.png)  
  
  

## What kind of criterion can I use for my filters ?

  
  
You can start to build your filters with all of these criterion  
  
*   User Email
  
*   User Ip Address
  
*   User Phone
  
*   Chat State
  
*   User Availability
  
*   Last Active Date
  
*   Email Verified
  
*   User Blocked
  
*   Country
  
*   City
  
*   Operating System
  
*   Browser
  
*   User Language
  
*   User Timezone
  
*   Chat Data
  
  

## Which kind of logical operator can I use for my filters ?

  
  
*   Equals to
  
*   Differs from
  
*   Greater than
  
*   Less than
  
*   Greater or equal
  
*   Less or equal
  
*   Has pattern
  
*   No pattern

Updated on: 11/03/2024