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# How can I embed videos from Loom in a helpdesk article?Retrieve the embed link from LoomConvert the code for Crisp

Articles on: [Crisp Helpdesk](/en/category/crisp-helpdesk-du6vi0/)

Video content is key to better help customers. This tutorial provides help how to embed in a helpdesk article a video hosted on Loom  
  
This procedure is a bit more complicated than for Youtube, Vimeo & others because Loom is not providing any solution to retrieve an embed link directly from a Loom link. So this video covers how to do it manually.  
  
  
  
*   Go to your Loom sharable video link. For example https://www.loom.com/share/221f217704be4b668928c1a4cacb2f0e
  
*   Click on share
  
*   Click Embed
  
*   Click Fixed size
  
*   Click Copy code
  
  
![](https://storage.crisp.chat/users/helpdesk/website/c1815c71952d1800/9b84fdee-ad7c-4258-a6a2-0b5db3_1aguj3b.png)  
  
![](https://storage.crisp.chat/users/helpdesk/website/150dfa870d6bff00/a02c623e-98fe-40e3-ab12-d8d500_1gyzmry.png)  
  
Then you will get the embed code. This code can't be used directly on Crisp  
  

``` ```

  
  
  
  
To embed the Loom video in your helpdesk article, we need to retrieve the link from the Iframe provided from Loom. In the example above, the link is: [https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e](https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e)  
  
Then, simply copy-paste the following code in your Crisp helpdesk article (make sure to change the link to your own link):  
  

``` ${frame}[Here you can use a custom legend](https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e)```

Updated on: 11/03/2024