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# How can I embed videos from Wistia in a helpdesk article?Retrieve the embed link from WistiaConvert the code for Crisp

Articles on: [Crisp Helpdesk](/en/category/crisp-helpdesk-du6vi0/)

Video content is key to better help customers. This tutorial provides help how to embed in a helpdesk article a video hosted on Wistia  
  
This procedure is a bit more complicated than for Youtube, Vimeo & others because Wistia is doesn't provide any solution to retrieve an embed link directly from a Wistia link. So this guide covers how to do it manually.  
  
  
  
*   Go to your Wistia Dashboard
  
*   Open a Wistia video
  
*   Click Embed & Share
  
*   Click Inline Embed
  
*   Make sure your Options match the image below.
  
  
The src value will only appear after the correct Options are set.  
  
![](https://storage.crisp.chat/users/helpdesk/website/9fb7029486dcd800/8be4edfb-e34e-46fd-8479-618c98_k43r1n.jpeg)  
  
  
  
  
  
  
To embed the code for Crisp, we need to retrieve the link from the Iframe provided from Wistia. In the example above, the link was:  
[https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true](https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true)  
  
And then we can make it a Crisp Iframe:  
  

``` ${frame}[Here you can use a custom legend](https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true0)```

  
  
You can then use this code in your Crisp helpdesk article

Updated on: 11/03/2024