> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.co-din.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I activate or deactivate the junk filter?

Articles on: [Crisp Inbox](/en/category/crisp-inbox-15ctwet/)

This feature filters your junks and prevent your inbox to be full of unwanted emails and spams.  
  
By default it's enabled, however, if you need to disable this feature in order to get every emails you need to deactivate the filter. To do so, please go to:  
  
Settings > Website Settings > Chatbox and Email > Email Settings  
  
![](https://storage.crisp.chat/users/helpdesk/website/5901edb4b3f66c00/dd6dfdde-a97e-4357-a83e-0a765f_kseorn.png)  
  

### Troubleshooting

  
  
If you have troubles with email reception in your Crisp inbox, feel free to ping our support team on [Crisp](http://crisp.chat/) !

Updated on: 11/03/2024