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# How do I add Crisp Live Chat on Wix?Retrieve your website code on CrispAdd a live chat on your Wix Website

Articles on: [Install Crisp](/en/category/install-crisp-8bn075/)

Crisp Live Chat is available on Wix.com. However, note that custom code is only available on paid plans. It means that to get a live chat on Wix, you'll need to be a paying users of Wix with a connected custom domain. If you're ok with that, here is how you can add a live chat to your Wix Website.  
  
  
  
  
  
*   Go to app.crisp.chat
  
*   Go to your website settings: click on the Settings icon on the left sidebase, then click on "Websites"
  
*   Click on integrations
  
*   Go on HTML
  
*   Copy your Crisp code
  
  
  
  
As Wix doesn't offer simple custom HTML box, we need to use the tracking tools & analytics feature. This feature is normally used to add tracking code to monitor your website's traffic and campaigns.  
  
Note: This feature is only available for sites with a connected domain.  
  

### To get started with Tracking tools & analytics

  
  
*   Go to settings in your dashboard on Wix
  
*   Click the Tracking & Analytics tab under advanced settings
  
*   Click + New Tool and select "Custom"
  
  
Use the custom option to implement free or "untested" third-party tracking code.  
  

### Important information

  
  
*   You site must be published to use this feature
  
*   Your code snippet is associated with a specific domain. If you assign a different domain, your Crisp snippet will be deleted.
  
*   Wix does not provide support for technical difficulties associated with third-party code snippets. If you are experiencing an issue with your code snippet, please contact Crisp directly.
  
  

### Fixing issues with calls

  
There are some known issues between Crisp call feature and Wix. In order to have working audio and video calls, you need to add a second code snippet:  
  

``` ```

Updated on: 04/04/2024