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# How do I install Crisp Live chat and AI chatbot on Prestashop?What you need:Video tutorial:Tutorial on how to install a Live chat and an AI Chatbot for your online storeGoing the extra mile 

Articles on: [Install Crisp](/en/category/install-crisp-8bn075/)

Looking for a Live Chat & AI Chatbot addon to install on your Prestashop online store? Say no more! Using Crisp for Prestashop, you can install a chat widget, build an automated data synchronization routine with Prestashop and create powerful chatbot scenarios that can leverage customers' data, all that for free! Follow the steps in this article to .  
  
  
  
- An ecommerce website using [Prestashop](https://www.prestashop.com/en) v1.7 (or higher)  
- A Crisp account (you can create a new one or use an existing one)  
  
➡️ Click here to know more about Crisp [website chat widget](https://crisp.chat/en/livechat/) ⬅️  
➡️ Click here to know more about Crisp [AI Chatbot](https://crisp.chat/en/chatbot/) ⬅️  
  
  
  
  
  
  
  
*   Go to Prestashop App store, available at https://addons.prestashop.com
  
*   Search for "Crisp" and click on the "Crisp - Live Chat & AI Chatbot" listing
  
  
![](https://storage.crisp.chat/users/helpdesk/website/85164245f88da800/51427a89-8b5f-4a1f-957a-6ad0ff_rajltx.jpeg)  
  
*   Hit the "Download" button and fill in your information (Don't forget to select your store version) to download the .zip package
  
  
![](https://storage.crisp.chat/users/helpdesk/website/141c58c8b86cc700/5953a28c-b464-4670-99f3-58230e_16j0wce.png)  
  
*   Head over to your Prestashop Admin and reach out to "Module", then hit "Module Manager"
  
  
![](https://storage.crisp.chat/users/helpdesk/website/52f5bb1d99aad800/83695e57-26cc-4d71-ba48-0e29e9_2zev29.png)  
  
*   Hit "Upload a module" and choose the previously downloaded .zip package (⚠️ do not unzip it)
  
  
![](https://storage.crisp.chat/users/helpdesk/website/5263ef12b027b400/a8a4fe81-e1e6-4b40-8338-34fe0b_j5b4uh.jpeg)  
  
*   Configure the Crisp for Prestashop Addon
  
First step here (marked with "1") is to associate a Prestashop account with your store. It's mandatory for any account willing to leverage the new features enabled by the addon. Once association and data sharing are enabled (marked with "2"), you can click on the "Install Crisp on my Prestashop" (marked as "3").  
  
![](https://storage.crisp.chat/users/helpdesk/website/1120fa6a08663600/0568deb2-fcef-47be-a943-7b2c72_1gdm233.png)  
  
*   a - Link an existing workspace with your Prestashop data
  
If you don't have an account on Crisp yet, go to the next step.  
  
![](https://storage.crisp.chat/users/helpdesk/website/448c2b23b34abc00/9aaa5155-e0e1-43f0-bcaa-995295_1eu9zd1.jpeg)  
  
*   b - Create a workspace and link it with your Prestashop account
  
Follow the 4 steps required to create an account on Crisp, they are mandatory to make sure you get the addon setup the right way. Don't worry about the Chat widget inclusion, you can disable it at the next step.  
  
![](https://storage.crisp.chat/users/helpdesk/website/a71c7566817d6000/c650cc43-e7a7-44eb-80d0-97aa40_1tu6l09.jpeg)  
  
*   Link Prestashop WebServices & Crisp to allow a complete data synchronisation
  
  
![](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/link-webservice_1g42via.png)  
  
*   You're done! Here is how it should look in your Crisp Workspace
  
  
![](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/crisp-inbox-for-prestashop_al16it.jpg)  
  
  
  
Using Crisp gives you access to a wide range of features so you can make your online shopping experience much better!  
  
Here are the next steps you should think as part of your onboarding:  
  
*   Connect social media channels to centralize messages from Instagram, Messenger, Emails or WhatsApp.
  
  
*   Invite other members to your Crisp Workspace, click here to access the detailed article.
  
  
*   Build chatbots to automate customers' conversations when you're not available. Click here to see how to get started.

Updated on: 15/04/2024