> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.co-din.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I mention a team member?Write a private noteWhat is happening then?

Articles on: [Crisp Inbox](/en/category/crisp-inbox-15ctwet/)

When chatting to a customer you may need to call the attention of a team member. Type a person’s @username in your message to grab their attention.  
  
  
  
Start your message using /note and then mention your colleague using @username  
  
![](https://storage.crisp.chat/users/helpdesk/website/dd55111df0e90800/7e9ecebc-0e57-423c-b764-7b1418_1u4xojz.png)  
  
The message is private and not forwarded to the visitor  
  
  
  
Your colleague is mentioned on his devices and get an email with a link to the right conversation.

Updated on: 11/03/2024