> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.co-din.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to can I import my Helpdesk from a previous provider?

Articles on: [Crisp Helpdesk](/en/category/crisp-helpdesk-du6vi0/)

Here is how to import all your Knowledge articles from other providers.  
  
Importing your current previous knowledge content is really easy as Crisp automatically imports all your [knowledge base content](https://crisp.chat/en/knowledge/multilingual-knowledge-base/) from those providers:  
  
*   Intercom
  
*   Zendesk
  
*   Drift
  
*   Desk.com
  
*   Freshdesk
  
*   Help Scout
  
*   Elevio
  
*   Ladesk
  
*   UserVoice
  
*   Groove
  
*   Helpjuice
  
*   Helpdocs
  
*   Kayako
  
*   Hubspot
  
*   Better Docs
  
*   Wordpress Knowledge Base Plugin
  
*   Zoho
  
  
If your current helpdesk is not in this list / supported for import, you can convert your article to HTML (if not already) and then convert it into Markdown for import.  
  

## Import articles

  
  
*   Go to app.crisp.chat
  
*   Go to helpdesk
  
*   Click on import articles on the upper right corner.
  
  
![](https://storage.crisp.chat/users/helpdesk/website/a82733c048bb7800/bd76233a-4e1e-40a7-95a1-e4207f_1f4f63r.png)  
  
*   Then paste the help center URL you have from your previous provider.
  
  
Please note that your Helpdesk URL must be public so our servers can fetch the content.  
If your Helpdesk is multi-langage, the URL must contain a language extension per each created language: for English, it should be exampleURL.com/en, for French exampleURL.com/fr and so on.  
  
*   Crisp will automatically adapt your helpdesk's content. This operation may take 10 minutes.
  
  
The migration process duration may vary depending on how many articles you had on your previous knowledge base. We will notify by email when this operation is done.  
  

## Known limitations

  
  
*   Crisp is not importing videos. You will have to import again your videos.
  
*   In rare case, you will have to manually assign your articles to categories.
  
*   Crisp is not supporting tables.
  
  
If your articles are having formatting issues, please check the following article: [https://help.crisp.chat/en/article/how-to-format-helpdesk-articles-oiurpj/](https://help.crisp.chat/en/article/how-to-format-helpdesk-articles-oiurpj/)

Updated on: 11/03/2024