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# How to edit my profile and add a profile picture?Troubleshooting

Articles on: [My Account](/en/category/my-account-1glsa75/)

Completing your Crisp profile helps your teammates and customers to learn more about you.  
  
Here's how to add details about yourself, upload a photo, and set your language  
  
*   Go to https://app.crisp.chat
  
*   Reach out to your settings
  
*   Click on "Account"
  
*   Edit your information
  
  
![](https://storage.crisp.chat/users/helpdesk/website/d0f664017ac6f800/ec7202aa-56df-40c8-9954-3a36d5_1y4dnik.png)  
  
If you upload a new profile picture, your clients won't see your new picture until you send a message  
  
  
  

### Crisp does not want to save

  
  
Please ensure both your first name and last name are provided  
  

### Email already taken

  
  
You may already register before using the same email. What we suggest is to go to [https://app.crisp.chat/initiate/recover/](https://app.crisp.chat/initiate/recover/) to recover the password  
  

### My avatar is not updating on the chatbox

  
  
Crisp is not updating your avatar immediately on the chatbox. It requires sending a message to a visitor first to update the cache.  
  
Also, Crisp is not updating messages already sent.  
  
Tip: try using incognito mode, to be considered as a new visitor on your own website

Updated on: 13/06/2022