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# How to take advantage of customer feedback?Customers feedback are centralized inside your analyticsSharing customer feedback

Articles on: [My Contacts](/en/category/my-contacts-4e84h7/)

Using customer feedback to improve customer experience is something we really thrive on at Crisp. From now you can export new user feedback through a webhook, here's how you should do.  
  
  
This feature is only available from the Unlimited plan  
  
  
  
  
Until now, feedback were centralized inside the Analytics tabs. It allowed you to [monitor each feedback](https://www.reviewflowz.com/), given per users. You could then return back to the conversation and send the appropriate message, based on the review the customer gave about your customer service.  
  
  
![](https://storage.crisp.chat/users/helpdesk/website/1b6ba81b3f3c9b00/0aa7aaba-d2a7-4b5e-9a57-bb816a_1miemx2.png)  
  
  
  
  
Here is the thing, some customers got back to us because they wanted to share the quality of their customer service. Following this request, we added a [webhook](https://docs.crisp.chat/guides/web-hooks/quickstart/) that looks for new feedback.  
  
You can activate it over your Inbox settings, it's called session:sync:rating  
  
![](https://storage.crisp.chat/users/helpdesk/website/f9f048155f4e2000/7a0d23fa-499b-42a8-a2f0-382f2e_1bfw6s8.png)  
  
As a mean of example, here's what we've done using this webhook.  
  
  

### Monitor bad customer feedback inside Slack

  
  
*   Connect the webhook to Zapier
  
  
Zapier offer the ability to receive webhooks inside his own interface and share the data with multiple other software.  
  
  
![](https://storage.crisp.chat/users/helpdesk/website/c3b3ed39cf606800/8232f75a-793c-42ca-8f15-58106a_m4u81a.png)  
  
*   Add a filtering option
  
  
We want to monitor ratings that are lower than 4 out of 5. We decided to add a filter to the zap so it only continues if the data sent through the Zap is lower.  
  
![](https://storage.crisp.chat/users/helpdesk/website/ba7bb45fe8ecb800/a4e7498f-711c-407a-8ad1-be22f1_vrvylz.png)  
  
*   Send the message to Slack
  
  
We decided to send the message over Slack inside a specific channel, called "Feedback".  
  
![](https://storage.crisp.chat/users/helpdesk/website/660f0d689f9c0c00/d530d4db-a25b-4633-bdfe-29a334_htvtbp.png)  
  
Any other great things to do with these customer feedback? Feel free to share it with us

Updated on: 29/11/2022