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# I don't receive messages in real-time on my Crisp dashboard

Articles on: [Troubleshooting](/en/category/troubleshooting-18zkxsm/)

Crisp is using websockets in order to send messages in real-time to your dashboard. If you experience issues with this, you better watch this article  
  
  
![](https://storage.crisp.chat/users/helpdesk/website/5fcd68dbb8e94000/cc7490f4-5640-4888-a86c-c9c9e9_1vpmf48.png)  
  

### A firewall/proxy is blocking Crisp

  
  
Some Firewalls (Fortinet, and Avast) and proxies deep inspect network packets by installing a custom SSL certificate.  
  
You can easily test if are firewall is blocking Crisp by going to the following URL: [https://app.relay.crisp.chat/](https://app.relay.crisp.chat/)  
  
![](https://storage.crisp.chat/users/helpdesk/website/3974b3c86b944800/2f192aa2-34be-48bf-baf5-1cd5a4_ll3tzp.png)  
  

### Crisp is blocked in your country

  
  
Some countries including Russia and China may block some of our messaging servers. If you are using Crisp from one of those countries, we suggest using Crisp with a VPN. You can also use a different DNS, like

` 8.8.8.8`

(Google) or

` 1.1.1.1`

(CloudFlare)  
  

### Crisp is down

  
  
To check if Crisp is down, you can go to [https://status.crisp.chat](https://status.crisp.chat) and check if

` Operator realtime sockets`

are green. If you see a failure, no need to contact us, our technical team is already on this.  
  
![](https://storage.crisp.chat/users/helpdesk/website/aa63e42563e39800/909f4f4e-289d-4056-9ec2-54b658_8adp3d.png)

Updated on: 13/06/2022