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# I lost my password. How can I recover my account?1. Go to the Crisp app2. Check your emails3. Set a new password

Articles on: [My Account](/en/category/my-account-1glsa75/)

You can recover your password straight from the Crisp app. This article helps you recover your account and change your password.  
  
  
  
First of all, go to the Crisp app password recovery page: [https://app.crisp.chat/initiate/recover/](https://app.crisp.chat/initiate/recover/)  
  
![](https://storage.crisp.chat/users/helpdesk/website/ac1c117fc31d0000/14dd20af-9862-40c1-a8d3-86a04d_1ock4c9.png)  
  
  
  
Once you submit the password recovery form, we'll send you an email with a temporary password.  
  
Notice: if you don't receive the email, check your spam folder.  
  
  
  
Use this temporary password to login to the app. Beware: the password is temporary and won't last long. Please go to [https://app.crisp.chat/settings/account/](https://app.crisp.chat/settings/account/) to set a new password.  
  
That's all! You should have recovered your Crisp account now.

Updated on: 13/06/2022