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# Keyboard shortcuts for your Crisp InboxShortcuts SummaryKeyboard ShortcutsBot plugin shortcuts

Articles on: [Crisp Inbox](/en/category/crisp-inbox-15ctwet/)

Some Crisp inboxes receive a lot of messages in a small amount of time. To speed up your daily workflow, keyboard shortcuts are available. This saves you some clicks, eg. to resolve a conversation.  
  
These shortcuts are available anywhere in Crisp [shared inbox](https://crisp.chat/en/shared-inbox/), and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work.  
  
In the following list of shortcuts,

` CONTROL`

refers to the "Control" key of your keyboard (for Mac users, you can also use the "Command" key instead of "Control", referred as

` COMMAND`

).  
  
  
  
  
  
  
  

## Open Search

  
  
To pop the search utility:  
  
*   Windows & Linux: ` CONTROL` + ` F`
  
*   macOS: ` COMMAND` + ` F`
  
  

## Multi-Line Messages

  
  
To add a new line to a message (make it multi-line, eg. like an email), use the following shortcut:  
  
*   All platforms: ` SHIFT` + ` ENTER`
  
  
![](https://storage.crisp.chat/users/helpdesk/website/80a3db912c95c800/1f9743bb-d009-455c-9048-85b652_jrt6fv.gif)  
  

## Send Message In Simple Editor Mode

  
  
To send the message in simple editor mode:  
  
*   All platforms: ` ENTER`
  
  

## Send Message & Resolve Conversation In Simple Editor Mode

  
  
To send the message you wrote and auto-resolve the conversation after sending that message:  
  
*   Windows & Linux: ` CONTROL` + ` ENTER`
  
*   macOS: ` CONTROL` + ` ENTER` or ` COMMAND` + ` ENTER`
  
  

## Send Message In Text Editor Mode

  
  
To send the message in text editor mode without pressing the send button:  
  
*   Windows & Linux: ` CONTROL` + ` ENTER`
  
*   macOS: ` CONTROL` + ` ENTER` or ` COMMAND` + ` ENTER`
  
  

## Send Message & Resolve Conversation In Text Editor Mode

  
  
To send the message you wrote and auto-resolve the conversation after sending that message:  
  
*   Windows & Linux: ` CONTROL` + ` ALT` + ` ENTER`
  
*   macOS: ` COMMAND` + ` OPTION` + ` ENTER`
  
  

## Resolve Conversation

  
  
To resolve current conversation (if it is pending, ie. blue or unresolved, ie. red):  
  
*   Windows & Linux: ` CONTROL` + ` ALT` + ` R`
  
*   macOS: ` COMMAND` + ` OPTION` + ` R`
  
  

## Unresolve Conversation

  
  
To unresolve current conversation (if it is resolved, ie. green):  
  
*   Windows & Linux: ` CONTROL` + ` ALT` + ` U`
  
*   macOS: ` COMMAND` + ` OPTION` + ` U`
  
  

## Go To User Profile

  
  
If the user you're talking to has set their email and has a profile, you can quickly open the profile:  
  
*   Windows & Linux: ` CONTROL` + ` ALT` + ` P`
  
*   macOS: ` COMMAND` + ` OPTION` + ` P`
  
  

## Go To Previous / Next Conversation

  
  
To move to the previous conversation (ie. older) in the conversation list on the left:  
  
*   Windows & Linux: ` CONTROL` + ` ALT` + ` DOWN`
  
*   macOS: ` COMMAND` + ` OPTION` + ` DOWN`
  
  
To move to the next conversation (ie. newer) in the conversation list on the left:  
  
*   Windows & Linux: ` CONTROL` + ` ALT` + ` UP`
  
*   macOS: ` COMMAND` + ` OPTION` + ` UP`
  
  

## Edit Last Sent Message

  
  
To quickly edit the last message you sent (this only works if you have sent a message less than 10 minutes ago):  
  
*   All platforms: ` UP`
  
  
![](https://storage.crisp.chat/users/helpdesk/website/c6db5721ced5e000/8c7a63f6-9861-4446-ad58-d39483_1yunuyg.png)  
  
To leave the edit mode:  
  
*   All platforms: ` ESCAPE`
  
  
  

## Write Private Note

  
  
To start a note:  
  
*   All platforms: ` /note`
  
  
  
![](https://storage.crisp.chat/users/helpdesk/website/b3b071b76ae7280/37f31c25-4fc7-485e-856c-c6a446_v2xhff.png)  
  
You can also type @ followed by the username of the agent you want to mention.  
  
  
  
  
The [Bot plugin](/en/article/getting-started-guide-to-create-a-chatbot-with-crisp-hrmysb/) also has its own set of shortcuts to make your life easier and allow you to create scenarios more comfortably.  
  
  
  
LMB = Left Mouse Button • RMB = Right Mouse Button • MMB = Middle Mouse Button  
  

## Group Selection

  
  
To allow you to perform a group selection of several blocks:  
  
*   Windows & Linux: ` SHIFT` + ` LMB`
  
*   macOS: ` SHIFT` + ` LMB`
  
  

## Copy Selection

  
  
To allow you to quickly copy the selected blocks:  
  
*   Windows & Linux: ` CTRL` + ` C`
  
*   macOS: ` CMD` + ` C`
  
  

## Paste Selection

  
  
To allow you to quickly paste the selected blocks:  
  
*   Windows & Linux: ` CTRL` + ` V`
  
*   macOS: ` CMD` + ` V`
  
  

## Deletion

  
To allow you to delete the selected blocks:  
  
*   Windows & Linux: ` DEL` or ` BACKSPACE`
  
*   macOS: ` DEL` or ` BACKSPACE`
  
  

## Zoom In/Out

  
  
To zoom in and out in the Scenario Editor:  
  
*   Windows & Linux: ` CTRL` + ` MMB`
  
*   macOS: ` CMD` + ` MMB`

Updated on: 28/11/2023