Question 1

How to install Crisp with Telegram?Link Crisp with TelegramCreate your Telegram CredentialsGo back to crisp

Accepted Answer

Articles on: Integrations

If you need help to link Crisp with Telegram, click on this tutorial!

Telegram integration is available from the Crisp Pro plan

Go to app.crisp.chat
Go to plugins
Click on Telegram

Contact Botfather and then launch the command:

/newbot

Provide the Name of your bot
Fill the Username. The name must end with Bot, this is requested by Telegram. For instance, you can use AcmeCorpBot
Telegram will then create a token. Save this token somewhere.
Paste the token generated by Telegram
Click "Connect to Telegram"

Want to know more about Telegram Integration? Get a clear view of our social inbox for customer service

Updated on: 09/02/2023

Question 2

The chatbox does not work or appear on my website1. Check your HTML2. Your Web browser is too old3. Your browser cache is outdated4. Check for JavaScript conflicts5. Browser Extensions Inter

Accepted Answer

Articles on: Troubleshooting

In some cases, you may not be seeing the Crisp chatbox as you'd expect on your website. Let's find out why.

There are many reasons that may prevent Crisp from being displayed. Find out the most common reasons below:

First thing to check: did you correctly include the chatbox HTML on your website?

Open Google Chrome
In Chrome, access your website
Right click somewhere on your page and click "View Page Source"
In the source, do a quick search for "crisp"

Now on, if you did not find the "crisp" keyword in your page:

Did you include the code on all your website pages?
Do you have any cache running in front of your website? If so, try to purge any cache (eg. if you are using Cloudflare this may be necessary)

We are making our best so that the Crisp Chatbox runs on a wide range of browser versions, from the latest versions of Chrome to years old versions of the same browser. However, at some point, we just can't support a browser that's too old due to modern CSS or JavaScript features that we need to run the Crisp Chatbox.

As we're adding new features in the Crisp Chatbox, we may also deprecate support for older browsers, where the Crisp Chatbox would start appearing as broken (we prefer not to load the chatbox in such cases).

If Crisp does not appear on your website, check that your Web browser is supported:

It'

Question 3

How do I ask for user information and memorize it within a Chatbot scenario?Creating Input Fields in our Scenario

Accepted Answer

Articles on: Crisp Chatbot

Using the Bot, you have the ability to send messages of type "field input"' which the user can fill and submit. This is very handy when asking users for informations, such as an email, nickname, or any other import information.

Just discovering the Bot plugin? Check out our Getting Started with the Bot plugin article first!

Creating a list of buttons and reacting to which button your users clicked is a 2 steps process. We will need:

Action block "Send Message: Button Picker" in order to send the list of buttons
Event block "Button/Field Action" in order to detect which button the user clicked
Action block "Update User" (Optional) in order to set the information provided by the user in the conversation (nickname, email, phone, data…)

Looking to learn how to update user information with the information they provided? Check out this guide instead

Inside of your scenario, you can open the Block Drawer from the left to drag a new Action block "Send Message: Field Input" and start configuring the field you'll want to implement in your flow.
You will then need to add an Event block "Button/Field Action" in order to validate and detect when the user submit the information he entered. You can use the value

*

to accept an

Question 4

Connect WhatsApp Business Platform with CrispConnect the WhatsApp Business Platform with Crisp

Accepted Answer

Crisp is a WhatsApp Business Solution Provider which lets you connect a WhatsApp Business phone number to your Crisp Inbox, allowing messages to flow directly to Crisp. You can then leverage on all your existing Crisp features (Chatbot, Knowledge Base, Shared Inbox) to manage all your WhatsApp users at scale.

Connect the WhatsApp Business Platform with Crisp
Connect an existing WhatsApp Business App number (Coexistence)
Migrate an existing Whatapp phone number
How to add a new number to my Whatsapp Business?
How to access my Whatsapp Business Manager?
How to get started with WhatsApp Business API?
How to change my Profile Picture & Display name?
How to Create Message Templates?
How to format Whatsapp Message Templates variable in Crisp?
How to disable the 2FA for a Whatsapp Number?
What is the pricing around the WhatsApp plugin?
[Message Template Bots

Question 5

Will Crisp slow down my website?You could be victim of the Lighthouse SyndromeOur actions to optimize performancesDon't trust automated SEO toolsDefer chatbox loading?

Accepted Answer

Articles on: Troubleshooting

At Crisp, we trust that performance is a serious matter. That's why Crisp is one of the fastest providers on the market. Crisp is only 130KB to download. Less than most JPG images.

Most webmasters are using SEO tools to analyze website assets. These tools can be outdated and are not considering all optimizations that Crisp is using. For instance, you may not fully trust results from Lighthouse or GTmetrix.

An independent blog made an article that compares the speed of different chat platforms, including Crisp. In this test, Crisp is the fastest. Read: https://wpspeedmatters.com/speed-of-chat-widgets/

Lighthouse Syndrome as explained on https://arunoda.me/blog/lighthouse-syndrome results on relying on a "Vanity Metric".

Lighthouse score does not mean anything about the user experience of the web app or how it performs. It's just another metric.

Here's what we should try to do instead:

If you are interested in the product, maybe focus on your Key Performance Indicators(KPI) like monthly recurring revenue(MRR) or daily active users.

Otherwise, try to optimize your app for faster interaction and navigations. A framework like Next.js will help you get things done automatically.

1. Small-sized resources

The Crisp Chatbox does not run on any framework o

Question 6

How to install Crisp for Woocommerce?How to install the Crisp for WooCommerce extension?How does the integration work?Troubleshoot

Accepted Answer

Articles on: Integrations

Installing Crisp Helpdesk on your WooCommerce store is very simple. The integration will be very useful as an online merchants because we help you create a truly efficient helpdesk for your online store.

To check the details on our WooCommerce helpdesk plugin, click here.

Go to to 'Plugins' from your Crisp dashboard and install the plugin.

You will be prompted to download the Crisp for Woocommerce plugin. Save the file.
In you WordPress admin area, go to Plugins > Add new > Upload plugin and upload the crisp-woocommerce.zip file.
Activate the plugin.
Once the plugin is activated, click on the Crisp Settings menu from the left panel and then select Install Crisp on my Wordpress & WooCommerce

Follow the instructions on the screen to install the plugin on your Crisp inbox.
Approve permissions for Crisp to connect to your WooCommerce Store.

That's it! The Crisp chatbox has now beeen added to your store and data is now synced from your customer data to C

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