How can I edit a sent message?

Articles on: Crisp Inbox

Crisp allows you to correct any mistake on the last message you sent to a visitor chatbox from a Crisp app.

In order to edit a message, follow those steps:

• In the conversation on your Crisp dashboard, you have sent a message

• Press the "UP" arrow of your keyboard

• The edit mode appears on the last sent message

• Edit your message there

• Press enter, the message will be edited in the visitor chatbox

Only the last message you sent can be edited.

Note that Emails messages cannot be edited once they have been delivered. The delay is 1min if the user is offline, and 2min if he is online but inactive.

Messages sent to third-party channels such as WhatsApp, Instagram, Facebook Messenger, etc cannot be edited.

If you have more questions about this topid, don't hesitate chatting with us!

Updated on: 11/03/2024

Updated on: 19/07/2024