Keyboard shortcuts for your Crisp InboxShortcuts SummaryKeyboard ShortcutsBot plugin shortcuts

Some Crisp inboxes receive a lot of messages in a small amount of time. To speed up your daily workflow, keyboard shortcuts are available. This saves you some clicks, eg. to resolve a conversation.

These shortcuts are available anywhere in Crisp shared inbox, and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work.

In the following list of shortcuts,

CONTROL

refers to the "Control" key of your keyboard (for Mac users, you can also use the "Command" key instead of "Control", referred as

COMMAND

Open Search

To pop the search utility:

Windows & Linux: CONTROL + F

macOS: COMMAND + F

Multi-Line Messages

To add a new line to a message (make it multi-line, eg. like an email), use the following shortcut:

All platforms: SHIFT + ENTER

Send Message In Simple Editor Mode

To send the message in simple editor mode:

All platforms: ENTER

Send Message & Resolve Conversation In Simple Editor Mode

To send the message you wrote and auto-resolve the conversation after sending that message:

Windows & Linux: CONTROL + ENTER

macOS: CONTROL + ENTER or COMMAND + ENTER

Send Message In Text Editor Mode

To send the message in text editor mode without pressing the send button:

Windows & Linux: CONTROL + ENTER

macOS: CONTROL + ENTER or COMMAND + ENTER

Send Message & Resolve Conversation In Text Editor Mode

To send the message you wrote and auto-resolve the conversation after sending that message:

Windows & Linux: CONTROL + ALT + ENTER

macOS: COMMAND + OPTION + ENTER

Resolve Conversation

To resolve current conversation (if it is pending, ie. blue or unresolved, ie. red):

Windows & Linux: CONTROL + ALT + R

macOS: COMMAND + OPTION + R

Unresolve Conversation

To unresolve current conversation (if it is resolved, ie. green):

Windows & Linux: CONTROL + ALT + U

macOS: COMMAND + OPTION + U

Go To User Profile

If the user you're talking to has set their email and has a profile, you can quickly open the profile:

Windows & Linux: CONTROL + ALT + P

macOS: COMMAND + OPTION + P

Go To Previous / Next Conversation

To move to the previous conversation (ie. older) in the conversation list on the left:

Windows & Linux: CONTROL + ALT + DOWN

macOS: COMMAND + OPTION + DOWN

To move to the next conversation (ie. newer) in the conversation list on the left:

Windows & Linux: CONTROL + ALT + UP

macOS: COMMAND + OPTION + UP

Edit Last Sent Message

To quickly edit the last message you sent (this only works if you have sent a message less than 10 minutes ago):

All platforms: UP

To leave the edit mode:

All platforms: ESCAPE

Write Private Note

To start a note:

All platforms: /note

You can also type @ followed by the username of the agent you want to mention.

The Bot plugin also has its own set of shortcuts to make your life easier and allow you to create scenarios more comfortably.

LMB = Left Mouse Button • RMB = Right Mouse Button • MMB = Middle Mouse Button

Group Selection

To allow you to perform a group selection of several blocks:

Windows & Linux: SHIFT + LMB

macOS: SHIFT + LMB

Copy Selection

To allow you to quickly copy the selected blocks:

Windows & Linux: CTRL + C

macOS: CMD + C

Paste Selection

To allow you to quickly paste the selected blocks:

Windows & Linux: CTRL + V

macOS: CMD + V

Deletion

To allow you to delete the selected blocks:

Windows & Linux: DEL or BACKSPACE

macOS: DEL or BACKSPACE

Zoom In/Out

To zoom in and out in the Scenario Editor:

Windows & Linux: CTRL + MMB

macOS: CMD + MMB

Updated on: 28/11/2023

Updated on: 19/07/2024

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