How to manage multiple inboxes under the same accountHow the Crisp account system worksHow to create a new website with my account?How to invite agents on a new website?How to switch from on

Crisp allows to manage multiple inboxes using the same account/email, so you don't have to logout to reply to customers.

At Crisp, all the accounts are individual and can be connected to multiple websites. For instance, an account john@doe.com can be attached to different inboxes. If John creates a new company, he will be able to use the same account to manage acme.com and example.com.

Acme.com and example.com can have different subscriptions. One can be free and the other paid for instance.

This system was made to let companies and entrepreneurs having different brands manage all their customer relationship on the same roof.

Crisp subscriptions are per inboxes. If you need two premium inboxes, it will require two paid subscriptions.

To create a new website:

Go to app.crisp.chat

Go to the settings

Go to website settings.

Create a new website

Then, you will be able to create your new inbox.

By default, your website will be using a free subscription. You will be able to upgrade later here: https://app.crisp.chat/settings/plans/

Crisp allows to add other operators to your Crisp Inbox. New operators can be invited to your Crisp by providing their e-mail address

Here's how to proceed:

Go to your website settings: click on the settings icon on the left sidebar, then click on "Websites" and select the target website in the list

Select "Operators in the Team"

Click on Add an operator

Fill the operator e-mail and role.

Click on "Invite Operator"

The operator will receive an invitation by e-mail

To switch inboxes, please click on the upper left corner in your Crisp dashboard. And then click on the inbox you're willing to go to

Updated on: 29/08/2022

Updated on: 19/07/2024

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