• How can I schedule when to be seen online/offline?

  Articles on: My Account Your Crisp chatbox can show the support to be either online or offline (away). This lets your users know whether they can get a quick reply, given you are online. You can enable/disable a mode that we call "Availability schedule". This feature lets you configure days and hour timespans you want to be seen as "online". You will be seen as "offline" on days and hours that are off-schedule. ![](https://storage.crisp.chat/users/hFew readers

• How to manage multiple inboxes under the same accountHow the Crisp account system worksHow to create a new website with my account?How to invite agents on a new website?How to switch from on

  Articles on: My Account Crisp allows to manage multiple inboxes using the same account/email, so you don't have to logout to reply to customers. At Crisp, all the accounts are individual and can be connected to multiple websites. For instance, an account john@doe.com can be attached to different inboxes. If John creates a new company, he will be able to use the same account to manage acme.com and example.com. Acme.com anFew readers

• How do email notifications work?

  Articles on: My Account Crisp notifies you of pending (unread) messages from your visitors. Email notifications are not delivered to your inbox in real-time (eg: right when you receive a message); thus you may wonder why. Crisp waits for 3 minutes before delivering an email notification to operators for pending messages. You receive email notifications only for messages that don't get read before that 3 minutes delay. If the pending message gets read befFew readers

• How to edit my profile and add a profile picture?Troubleshooting

  Articles on: My Account Completing your Crisp profile helps your teammates and customers to learn more about you. Here's how to add details about yourself, upload a photo, and set your language Go to https://app.crisp.chat Reach out to your settings Click on "Account" Edit your information If you uploFew readers

• I lost my password. How can I recover my account?1. Go to the Crisp app2. Check your emails3. Set a new password

  Articles on: My Account You can recover your password straight from the Crisp app. This article helps you recover your account and change your password. First of all, go to the Crisp app password recovery page: https://app.crisp.chat/initiate/recover/ Once you submit the passwFew readers

• How can I always appear as online?

  Articles on: My Account Your Crisp chatbox can show the support to be either online or offline (away). This lets your users know whether they can get a quick reply, given you are online. If, however, you would like to disable the online/offline automatic schedule, based on hours and days you can configure, Crisp provides a way to always appear as online. ![](https://storage.crisp.chat/users/helpdesk/website/a3b19919b6181800/1271fe2c-3583-424c-9d8f-6Few readers

• How can I close & delete my Crisp account?

  Articles on: My Account You need your Crisp account, and all associated data removed? You can close your Crisp account permanently from your Crisp dashboard. Before you start, please be reminded that there is no coming back after you delete your account on Crisp. All your data will be permanently removed from Crisp servers and will not be recoverable. You will still be able to create a Crisp account with your email after your current account has been cloFew readers

• How can I change agent roles (owner or member)?How to change agent rolesWhat are the rights of each role?

  Articles on: My Account Agents can either be website owners or website members. You can easily switch agents from a role to another, provided you have the owner role. To change the role of an agent, you may follow those steps: Go to: https://app.crisp.chat Go to your settings: click on the settings icon Click on "Websites" Pick your website Go to "Operators in the team" Click on "Member" or "Owner" to togFew readers