How to setup the Twilio PluginLink Crisp with TwilioTroubleshooting

Articles on: Integrations

Integrate with Twilio to connect with users using SMS messages

Twilio integration is available from the Crisp Unlimited plan

• Go to app.crisp.chat
• Go to plugins
• Click on Twilio
• Provide your Account SID and Account Token
• Choose a Phone Number

I don't receive any SMS in Crisp

In this case, Crisp might fail to configure a webhook. Usually, it's because there is a conflict with a third party provider, updating the webhook in the same time.

• Connect to the Twilio Console
• Go to your Phone Numbers
• Check the webhooks
• Ensure the webhook is starting with https://plugins.crisp.chat/urn:crisp.im:twilio:0/

I can't reply to my users

Ensure you provided the correct Account SID and Account Token and these credentials have access your phone number.

Updated on: 07/10/2019

Updated on: 19/07/2024