How can I embed videos from Loom in a helpdesk article?Retrieve the embed link from LoomConvert the code for Crisp
Articles on: Crisp Helpdesk
Video content is key to better help customers. This tutorial provides help how to embed in a helpdesk article a video hosted on Loom
This procedure is a bit more complicated than for Youtube, Vimeo & others because Loom is not providing any solution to retrieve an embed link directly from a Loom link. So this video covers how to do it manually.
- Go to your Loom sharable video link. For example https://www.loom.com/share/221f217704be4b668928c1a4cacb2f0e
- Click on share
- Click Embed
- Click Fixed size
- Click Copy code
Then you will get the embed code. This code can't be used directly on Crisp
undefined
To embed the Loom video in your helpdesk article, we need to retrieve the link from the Iframe provided from Loom. In the example above, the link is: https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e
Then, simply copy-paste the following code in your Crisp helpdesk article (make sure to change the link to your own link):
undefined ${frame}[Here you can use a custom legend](https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e)
Updated on: 11/03/2024
Updated on: 19/07/2024
Thank you!