• How can I open a helpdesk article in an iFrame?

  Articles on: Crisp Helpdesk Using Crisp, it's possible to embed an article in your own website using an Iframe. Here's how to proceed: Retrieve an helpdesk article Link. Append /reader/compact/ (compact mode, ie. without article title) or /reader/full/ (full mode, ie. with article title) after the URL So it becomes for instance https://help.crisp.chat/en/article/how-to-add-the-crisp-chatbox-code-to-my-website-10wcj3l/readeSome readers

• How can I include custom code on my Crisp Helpdesk?Adding custom code

  Articles on: Crisp Helpdesk Crisp allows you to add custom HTML code to your Helpdesk so that you can add third party scripts (Google Analytics, Mixpanel, etc) or to customize the look and layout of the Helpdesk. Adding custom code is simple. Go to app.crisp.chat Go to your Settings Helpdesk > Customize your Helpdesk Edit Included custom HTML code ![](https://storage.crisp.chat/users/helpdesk/website/3b89b766ec6180Few readers

• How to can I import my Helpdesk from a previous provider?

  Articles on: Crisp Helpdesk Here is how to import all your Knowledge articles from other providers. Importing your current previous knowledge content is really easy as Crisp automatically imports all your knowledge base content from those providers: Intercom Zendesk Drift Desk.com Freshdesk Help Scout Elevio Ladesk UserVoiceFew readers

• How can I embed videos from Wistia in a helpdesk article?Retrieve the embed link from WistiaConvert the code for Crisp

  Articles on: Crisp Helpdesk Video content is key to better help customers. This tutorial provides help how to embed in a helpdesk article a video hosted on Wistia This procedure is a bit more complicated than for Youtube, Vimeo & others because Wistia is doesn't provide any solution to retrieve an embed link directly from a Wistia link. So this guide covers how to do it manually. Go to your Wistia Dashboard Open a Wistia videoFew readers

• How can I protect my Helpdesk using a password?

  Articles on: Crisp Helpdesk This article will help you to protect your Helpdesk with a custom password. To protect your Helpdesk and content behind a password, you'll have to enable the option in the Crisp Dashboard: Settings > Helpdesk > Custom my Helpdesk > Restrict Access to Helpdesk You may want to see what your user wiFew readers

• How to use the HelpdeskRequired plan for HelpdeskHow to create my Helpdesk?How to add a new language to my Knowledge Base?How to customize my Knowledge Base?How to set a custom domain for my

  Articles on: Crisp Helpdesk Websites using Crisp may create their own Helpdesk via Crisp Helpdesk. It is a convenient way to create a public Knowledge Base website to help your users. The Helpdesk feature is available in Crisp Unlimited. You need to make sure your website is subscribed to that plan so that you can use the Helpdesk feature. Check the Crisp Pricing page if you need more information on our plaFew readers

• How can I include a PDF in a helpdesk article?

  Articles on: Crisp Helpdesk Embedding documents in a Crisp article is easy. This tutorial provides help how to include a PDF in an article. To embed a PDF in a Crisp article, we can use an iFrame that contains a link to your PDF: ${frame}[PDF](https://docs.google.com/viewerng/viewer?url=http://A_LINK_TO_YOUR_PDF&embedded=true) For example:Few readers

• How can I change my Helpdesk Favicon?

  Articles on: Crisp Helpdesk Your Helpdesk Favicon can be seen in browser tabs, as the tiny icons with the logo of your website. It is possible to change it. Your Crisp Helpdesk Favicon is the same as your Crisp website icon. If you need to change the Helpdesk Favicon, you need to change the icon (or logo) of your Crisp website.Few readers

• How can I embed videos from Loom in a helpdesk article?Retrieve the embed link from LoomConvert the code for Crisp

  Articles on: Crisp Helpdesk Video content is key to better help customers. This tutorial provides help how to embed in a helpdesk article a video hosted on Loom This procedure is a bit more complicated than for Youtube, Vimeo & others because Loom is not providing any solution to retrieve an embed link directly from a Loom link. So this video covers how to do it manually. Go to your Loom sharable video link. For example https://www.loomFew readers

• Setup your Helpdesk domain nameVideo TutorialTechnical SetupThird Party TutorialsTroubleshooting

  Articles on: Crisp Helpdesk By default, Crisp allows you to use an hosted knowledge base custom domain (eg. acme.crisp.help ). However, it is possible (and recommended!) to configure a custom knowledge base domain (eg. help.acme.com ). Some DNS managers only require the beginning of the subdomain. For instance, instead of CNAME support.yourdomain.com you will have to provide CNAME support instead (without .yourdomain.com). Please compare witFew readers

• My Helpdesk logo looks small, how to enlarge it?1. Rules for a good Helpdesk logo2. Customize the logo height with CSS

  Articles on: Crisp Helpdesk You may have uploaded a custom image to be used as your Helpdesk logo. However, it looks too small when used on your Helpdesk. Let's find out how to make it look better. A good Helpdesk logo should: Be simple, and contain a single line of text Every component of the logo should hold on the same vertical line (eg. actual logo icon and company name text) Be much larger in width than in heightFew readers

• Is my Helpdesk optimized for search engines? (SEO)

  Articles on: Crisp Helpdesk Crisp Helpdesk implements good practices to be as search engine friendly as possible. This helps improve the SEO for your own Helpdesk, which may then be searched directly from Google by your users when they have a question. We think it's important that your Helpdesk content can be indexed and linked by search engines and crawlers so that your articles can be accessed from external search engines (eg. Google), but also easiFew readers

• How can I customize my Helpdesk layout?Customize the Helpdesk

  Articles on: Crisp Helpdesk If you would like to customize your Helpdesk layout, you can do so using Custom code. In this article we will provide you with some code snippets you can use in order to customize your Helpdesk. If you're not familiar on where to add your custom code, you can follow this article here. Jump to: Removing tFew readers

• How can I add my Helpdesk behind a reverse proxy?Reverse proxy usecaseSolution 1: Host the helpdesk on a subdomainSolution 2: Host the helpdesk on a subfolder

  Articles on: Crisp Helpdesk This article shows how to use Crisp Helpdesk behind a custom page like help.mywebsite.com or on a specific subfolder like mywebsite.com/help . This article covers how to use a reverse proxy for your Crisp Helpdesk. A reverse proxy can be used in multiple use cases: Using Crisp Helpdesk under a custom domain Using Crisp Helpdesk on a custom IP or custom server Using Crisp Helpdesk in coFew readers

• How can I include a document from Google Docs in a helpdesk article?

  Articles on: Crisp Helpdesk Embedding documents from Google Docs in a Crisp article is easy. This tutorial provides help how to include a Google Doc in an article. To embed a Google Doc in a Crisp article, we first need to have an URL pointing to the PDF version of your document. Your document URL should look like that: https://docs.google.com/document/d/1S8gJeCD_vDjbM2JKk8Ojkt-6Uj_fdn_NQPdzHeQnn0Y/edit Just change the end of theFew readers

• How can I add a new language to my Helpdesk?Create a knowledge baseHow to create a multilingual knowledge base?How to switch from one language to another?How to copy knowledge articles from

  Articles on: Crisp Helpdesk Willing to offer a multilingual knowledge base system to your customers? here is how you can add as many languages as you want, and write articles in each of those languages. Building a multilingual knowledge base is easy and will improve your customers' experience. That's why Crisp offers the ability to create multiple knowledge base within the same environmenFew readers

• Which devices & Web browsers my Helpdesk is compatible with?Compatible browsersSupported device typesHow does it look like on different devices?

  Articles on: Crisp Helpdesk Crisp Helpdesk was designed for modern Web browsers. It targets a wide range of device types, eg. Desktop, Mobile, Tablets. This article explains which device and browser compatibility you can expect of it. Here's a list of Helpdesk-compatible browsers: Chrome (Desktop & Mobile) Firefox (Desktop & Mobile) Safari (Desktop & Mobile) Edge (Desktop & Mobile) Opera (Desktop & Mobile)Few readers