How to link Crisp to Zendesk (deprecated)1. Install the Crisp App on the Zendesk Marketplace2. Setup the Crisp Channel on Zendesk3. Retrieve the Zenesk Key on the Crisp Dashboard

Articles on: Integrations

Available from Crisp Unlimited, Crisp Zendesk plugin allows you to reply to Crisp messages directly from Zendesk.

People will be able to send messages over the Crisp Livechat and your agents will be able to reply using Zendesk.

Zendesk integration is now deprecated. It's still available for users already using it. To get details about this, you can contact our customer support.

• Go to https://www.zendesk.com/apps/support/crisp/

• Click Install

• Fill your Zendesk URL, like acme.zendesk.com

• You will be redirected to the Zendesk Dashboard then.

• Click Install again

• Go to the Zendesk Settings

• Go to Channel Integrations

• Configure Crisp channel

• Go to Accounts

• Click on Add Account

• Now you need a Zendesk Key, Provided by Crisp. Go to Step 3

• Go to app.crisp.chat

• Go to Settings

• Go to Zendesk

• Copy the Zendesk Key and Paste it on Zendesk.

Updated on: 12/05/2020

Updated on: 19/07/2024