• Will Crisp slow down my website?You could be victim of the Lighthouse SyndromeOur actions to optimize performancesDon't trust automated SEO toolsDefer chatbox loading?

  Articles on: Troubleshooting At Crisp, we trust that performance is a serious matter. That's why Crisp is one of the fastest providers on the market. Crisp is only 130KB to download. Less than most JPG images. Most webmasters are using SEO tools to analyze website assets. These tools can be outdated and are not considering all optimizations that Crisp is using. For instance, you may not fully trust results from Lighthouse or GTmetrix. An indepePopular

• How to fight poor email deliverability?1. How to improve email deliverability? 🤔2. How to prevent my emails to go to the spam folder? 🧐3. What can I do to improve my email deliverability?

  Articles on: Troubleshooting Email deliverability is a key asset for your customer service strategy. It's important because chat transcripts are sent over email, campaigns can be sent over email and also email conversations can be sent over Crisp. Because sometimes, your emails are not sent over the right inbox, there are some things you can do to improve email deliverability. This guide is going to give you the best tips to improve emails deliverabSome readers

• Why am I getting an "invalid chatbox code" or "Invalid Website" error ?1. Lock chatbox to domain option2. Wrong chatbox code3. You deleted your website

  Articles on: Troubleshooting This error code is in general due to a configuration issue on your end For security concerns, we added an option "Lock the chatbox to website domain (and sub-domains)". By enabling this option, Crisp disallow other website domains to use your Crisp. If your Crisp website domain is www.mydomain.com, then your chatbox is locked for mydomain.com If you are using localhost, your chatbox is locked to mydSome readers

• Why am I not receiving emails in my Crisp inbox?What can prevent emails from being received in a Crisp inbox?Troubleshooting Email reception with Error codesFrequently Asked Questions

  Articles on: Troubleshooting This article will shed light on the way inbound emails (emails received in your Crisp inbox) are handled within Crisp and help you get a better grasp of the security measures deployed to protect you and your business, as well as ensure your communication remains streamlined and uncompromised. Modern security systems are commonly implemented to protect from various types of undesired emails. Whether these are spams, phishSome readers

• Why do accent encoding look wrong on my chatbox?Where can I find my character encoding?How to fix my character encoding?

  Articles on: Troubleshooting The Crisp chatbox has been built for international locales support. It supports 50+ languages, in a wide range of alphabets. However, on some websites you may see weird accents in your chatbox. The Crisp chatbox is only compatible with UTF-8 encoded websites. As the chatbox is directly included in your DOM (ie. in your website page / document), it inherits froSome readers

• What happens if I reach my monthly LiveTranslate limit?What LiveTranslate quotas are in place?What happens when the LiveTranslate quota is reached?How can I request for a higher monthly quot

  Articles on: Troubleshooting LiveTranslate is a Crisp feature available as of Crisp Unlimited, which lets you chat with a user who does not speak your language. Busy Crisp inboxes with a lot of international users may be using LiveTranslate quite heavily, and thus they may hit our per-website quotas. Learn how you can fix LiveTranslate quota limit errors. LiveTranslate quotas are in place to protect Crisp against service abuse, as well as to eSome readers

• Why inbound emails to my Crisp Inbox are not received?1. Emails are marked as spam2. Your Custom Email Domain DNS has MX record issues3. The email points to the wrong Crisp website4. The ema

  Articles on: Troubleshooting You may be using or trying to use the Crisp inbound emails / email inbox feature, without success. All messages to your Crisp inbox email address might not be received properly, or you may get weird SMTP errors when sending an email to your Crisp inbox. Check each of the following points to find the reason why emails would not work: The most common reason for emails not being received is that they might be marSome readers

• The chatbox does not work or appear on my website1. Check your HTML2. Your Web browser is too old3. Your browser cache is outdated4. Check for JavaScript conflicts5. Browser Extensions Inter

  Articles on: Troubleshooting In some cases, you may not be seeing the Crisp chatbox as you'd expect on your website. Let's find out why. There are many reasons that may prevent Crisp from being displayed. Find out the most common reasons below: First thing to check: did you correctly include the chatbox HTML on your website? Open Google Chrome In Chrome, access your website Right click somewhere on your page and cliSome readers

• Why don't I receive any email from Crisp?1. Are emails getting in the spam folder?2. Are email notifications enabled?3. Has one operator read the message?4. Have you unsubscribed from emails

  Articles on: Troubleshooting Crisp sends notification emails for pending (unread) messages from your visitors. You may receive some notification emails from Crisp when you are not active on the apps, as a reminder that a visitor is waiting for an answer. Notification emails are sent according to a timing policy that is explained in: How do email notifications work?. In some cases, you may nSome readers

• My chatbox is showing weird charactersFew words about UTF-8How to migrate to UTF-8

  Articles on: Troubleshooting ?!$% Your chatbox is showing weird characters? Fortunate, we have a solution to solve your issue. Crisp is using the UTF-8 encoding format witch is a nowadays a web standard (92% of websites a using it). UTF-8 let us to internationalize Crisp in several languages and to display emojis.Few readers

• MagicBrowse is not working1. You are trying MagicBrowse using localhost2. Customer is offline3. Webpage is too heavy4. Stream socket is blockedNone of these cases applies

  Articles on: Troubleshooting MagicBrowse is a highly innovative feature and sometimes edge cases are discovered. Most of MagicBrowse issues are simple to resolve To make MagicBrowse working, Crisp servers need to access to your website. If your website is not live yet, Crisp can't access to your development website, resulting in a display failure. (Page might display like if no CSS is provided).Few readers

• Sound is not working when receiving a new message

  Articles on: Troubleshooting Your team or your users can't hear any sound? Here is why... Modern Browsers Moderns Browsers (Chrome, Safari, Firefox) are having built in features to mute sounds when a tab is hidden. This limitation applies in the following case: You open a tab that contains a Crisp chatbox (tab A). You send a message on the Crisp chatbox You switch to an another tab (tab B) that contains Facebook.Few readers

• Why MagicType is not working?1. DoNotTrack2. Slow networks3. Small strings

  Articles on: Troubleshooting MagicType is a great feature to quickly reply to your users. This guide includes most cases where MagicType is not disabled. Crisp respects the DoNotTrack protocol. Your users may have enabled this feature in their browser. As Crisp respects privacy, we automatically disable MagicType in this case. MagicType requires extra network usage. MagicType may beFew readers

• Troubleshoot Helpdesk issuesMy custom Helpdesk domain is rejectedMy Helpdesk articles or categories are not updatedMy Helpdesk article is not listedMy Helpdesk cannot be accessed

  Articles on: Troubleshooting Crisp Helpdesk is easy to install on your own domain. In case you encounter some issues, this article is there to help you troubleshoot them. When you configure a custom domain for your Crisp Helpdesk, you are told to setup custom DNS records on the domain you want your Helpdesk to be available on. You may get an error message while validating your Helpdesk custom domain if all records were not properly configFew readers

• What happens to my Chatbox if my website is high traffic?Chatbox ModesHigh-Volume ChatboxHigh-Volume Thresholds (High Traffic)Safety Limits (Very High Traffic)

  Articles on: Troubleshooting You have a high-traffic website and you're wondering if the Crisp chatbox can scale to your traffic? This article answers your questions! The Crisp chatbox is designed to scale to high-traffic websites. Crisp runs on a distributed (ie. worldwide) network of servers that are able to handle regional traffic efficiently. We combine the power of Cloudflare (our CDN provider) with an efficient set of strategies to let us scalFew readers

• How to solve an issue with notifications1. Has one operator read the message?2. Chat is assigned to an other agent3. Multiple agents are not replying4. Low battery mode5. Network issue6. Not

  Articles on: Troubleshooting As a messaging platform, Crisp takes notification delivery issues seriously. Most of the time, these issues can be fixed by following this step-by-step check & fix guide: Crisp doesn't send notifications for a pending message if that message has been seen (read) by at least 1 operator. If your team is made of multiple operators, ensure nobody reads the message to test if email notifications get delivered.Few readers

• My chatbox size / format is wrong

  Articles on: Troubleshooting Crisp autodetects when a user is on desktop or on mobile. Sometimes, size issue may happen. To fix it, please edit your website HTML code and replace the viewport meta tag with the following code: &x20; Updated on: 13/06/2022Few readers

• I don't receive messages in real-time on my Crisp dashboard

  Articles on: Troubleshooting Crisp is using websockets in order to send messages in real-time to your dashboard. If you experience issues with this, you better watch this article A firewall/proxy is blocking Crisp Some Firewalls (Fortinet, and Avast) and proxies deep inspect network packets by installing a custom SSLFew readers

• Troubleshooting Shopify integrationMy live chat is not displayed on my Shopify website, what can I do ?I don't see recent updates brought to the Shopify App

  Articles on: Troubleshooting Looking for an answer to a problem you have with our Shopify app? You're at the right spot. We've gathered the most repetitive questions regarding Crisp and Shopify. Having a problem that is not listed here? Make sure to send us a message 🙏🏼 Our Shopify app offers a free live chat system to be added on your online store. It might not be displayed for some reason. MakeFew readers

• My avatar is not updating1. Ensure you updated your avatar from the right place2. Send a message3. Previous messages won't be affected

  Articles on: Troubleshooting If your avatar is not updating, you will find simple tricks here to solve this issue Avatars needs to be updated from https://app.crisp.chat/settings/account/ Ensure you updated your avatar from https://app.crisp.chat/settings/account/ and not https://app.crisp.chat/settings/websites/ (https://app.crisp.chat/settings/websiFew readers