• Will the Crisp chatbox show ads on my website?

  Articles on: Billing & Pricing No, Crisp will never (ever) show ads, either on your chatbox or on your website. If you want to learn more about our business model, why a large part of the service is free and how we do it. Crisp is based on a freemium model with paid plans and paid plugins. More information here: https://crisp.chat/blog/scaling-crisp-to-the-next-100k-users/ UpdateFew readers

• How to cancel a subscription?Cancel my plan

  Articles on: Billing & Pricing You need to cancel your Crisp subscription? We are sorry to hear that. Here is the procedure. Login to https://app.crisp.chat/settings/plans/ Click "Change Plan" Downgrade to Crisp Basic (free plan) Updated on: 13/06/2022Few readers

• How to add a credit card to your account?Step 1: Access your inbox settingsStep 2: Click on "Add new payment method" and "Add a credit card"Step 3: Fulfill the required information

  Articles on: Billing & Pricing Adding a credit card is mandatory if you're willing to subscribe to one of our paid plan at Crisp. This article will show you how to add a credit card to your account so you don't get lost on the way. Here's how to proceed: Login to app.crisp.chat Go to your settings and click on "Card & Invoices" Click on "add new payment method" Click on "Add a credit card" Fulfill the required inforFew readers

• How to forward invoices to a specific mailbox

  Articles on: Billing & Pricing Handling invoices takes some time. To make your life easier, we added a feature so we can forward invoices to your accounting. By default, Crisp submits invoices to the Crisp's billing owner. This feature will still send invoices to your email as well as your accounting email. How to do it Go to https://app.crisp.chat/settings/billing/ Click "Edit" on the billing card Add the accountiFew readers

• How to apply a discount code?

  Articles on: Billing & Pricing Discount codes are available on some conditions. Here is the process to apply a discount code. Discount codes are only available for the Unlimited plan. You'll never be able to apply a discount to a Pro plan. Here is what you should to apply a discount code: Connect to app.crisp.chat Go to your settings Click on "Plans" Choose the inbox for which you want to apply the discount CliFew readers

• How to pay a plan yearly?How to enable the "pay yearly" mode on a card:Important notice

  Articles on: Billing & Pricing If you don't want to stick to the default monthly billing, you can enable the "pay yearly" mode on your card. You'll be debited a few days later for the whole year, and the next debit will occur exactly 12 months after. The "pay yearly" mode applies only to plans paid with the card it is active on (if you have multiple websites linked to different cards). Go to: https://app.crisp.chat Go to your sFew readers

• How to apply to startup program?

  Articles on: Billing & Pricing Want to apply to startup program at Crisp? Here's how you can qualify to our program : Be a new customer of Crisp Have less than $1M funding Exist for less than 3 years Is there any duration regarding startup discount? No, at Crisp we want to help startups from the ground to the sky so our redeem code is available for your whole lifetime at Crisp. How do I apply to this program? TFew readers

• How can I get Crisp Unlimited for my development or staging website? (sandbox mode)How does it work?How do I create a sandbox mode website?What are the requirements to get a sandbox subscrip

  Articles on: Billing & Pricing A lot of complex websites run over multiple environments (production, staging, development). While it is okay to run the same Crisp website on all your environments, some may prefer to have a separate "sandbox" Crisp website for their development and staging environments. Crisp offers a free Crisp Unlimited subscription for any website subscribed to a paid Crisp Unlimited plan, so that this website can get a dediFew readers

• Subscribe multiple websites to a paid plan & get a rebateRebate ratesExample

  Articles on: Billing & Pricing Crisp plans are billed per-website. If you have many websites under the same Crisp account, for the same business, you may be eligible for a discount on all your website plans. In some use cases, the same company using Crisp may find convenient to split their support in multiple Crisp inboxes, eg. to service multiple countries for their localized websites. As Crisp plans are billed per-website, this would not be a convFew readers

• How to link a new payment method?

  Articles on: Billing & Pricing If you have a payment method expired or about to expire, you need to change this payment method and verify its link to the right website. Note that you must be owner of the website to add a payment method, and only the billing owner will have access to the invoices and card details. 1. Link the payment method Settings Card and Invoices To check which payment method we accept, please refer to this arFew readers

• What are the payment methods supported by Crisp?Credit CardsPayPalWire

  Articles on: Billing & Pricing See what payment methods you can use to subscribe to a Crisp plan. We use Stripe to store your card information and process payments. Stripe is a service dedicated to payment processing, which is PCI compliant. Your card number is not stored on Crisp systems. We support the following card suppliers: Visa MasterCard American Express You can alternatively use PayPal to pay yoFew readers

• How can I increase my limits & quotas?List of limitsIncreasing your limitsFrequently Asked Questions

  Articles on: Billing & Pricing All Crisp plans come with a set of features that let you store data for your business, eg. contacts within the Crisp CRM, or exchange information, eg. translate messages with LiveTranslate. Those features come with fair use limits, that were set to protect our systems against abuse, and at the same time they are high enough so that most of our users do not hit them. In the event you hit one of the limit, which can eithFew readers

• Where can I find my invoices?1. Check your Crisp Dashboard2. Are you the billing card owner?3. Was the billing card removed?4. Check your emails5. Have you ever paid for Crisp?

  Articles on: Billing & Pricing Crisp invoices can be easily acquired from the paying Crisp account settings. However, in some cases you may not find your invoices, even though you've paid for Crisp at some point. If you are unable to find your Crisp invoices on your Crisp Dashboard, check the following points in order: Did you find the invoices section in your Crisp Dashboard? Go find it here: Go to: https://app.crisp.chatFew readers

• How to include Crisp as part of a website contract?You're a developerYou're the clientSome Crisp features we built specially for website contracts

  Articles on: Billing & Pricing Are you working on a website for a client? Does your client require you to include a livechat in his website? Crisp is tailored for you and your client, here are some benefits and key features below. Setup and forget it Pay Crisp in advance (eg: 2 years advance), and put that expense on the contract's invoice Crisp is easy to use Extend Crisp features in 1 click with pluginsFew readers