• Redirect emails from Outlook 365 (Microsoft Office 365) to CrispSetting up forwarding in Microsoft 365 (Office 365)Enable External Forwarding in Microsoft 365 (if required)Forwarding Multip

  Articles on: Crisp Inbox Crisp allows your team to redirect emails from Microsoft 365 (Office 365) to your Crisp Inbox. This is the easiest way to supercharge your email support at scale by integrating assignments, canned responses and get all the benefits of the Crisp features. 1 - Retrieve your Crisp Email Connect to app.crisp.chat Go to your website settings and click integrations Go to Email Integration (Some readers

• How can I receive Emails in Crisp?Video Tutorial1 - Retrieve your Crisp Email2 - Copy your Crisp Email3 - Forward emails4 - Handling multiple mailboxesForwarding Multiple Mailboxes to Crisp5

  Articles on: Crisp Inbox Crisp allows your team to receive emails on your Crisp Mailbox so you can manage all your emails from the Crisp Inbox, with team assignments. This feature is available from Crisp Pro. Crisp Email feature requires your existing email provider, such as Google for Work, to support email forwarding Crisp is a really great tool to build the best customer service email management (https://crisp.chat/en/shared-inbox/email-managemSome readers

• How does Crisp detect user names, avatars and social profiles?How does it work?How to disable the enrichment feature?How can I opt-out of enrichments on my email?

  Articles on: Crisp Inbox When your users chat with you from the Crisp chatbox, or send an email to Crisp, most of the time you can see a picture of them appearing in the conversation, with their full name, social biography and social profiles. It does seem like magic, but how does Crisp detect this data? When encountering a new visitor email, Crisp attempts to auto-detect user information from public sources (Google, FaceboSome readers

• How do chat transcripts work?What do transcripts look like?When do transcripts get sent?How to disable visitor transcripts?How to disable agent transcripts?How to manually send transcripts?

  Articles on: Crisp Inbox Crisp automatically sends chat transcripts to visitors and operators once a conversation ends. You can still adjust how those transcripts work. Transcripts are emails sent to you and your users, that contain a record of a previous conversation. They are useful to keep copies of chats over time in a safe place (ie. an email mailbox). (https://storage.crisp.chat/users/helpdesk/website/39835f71147c2000/46a698ba-daf8-4Some readers

• How can I delete a website?Ensure you are deleting the correct websiteDelete the website

  Articles on: Crisp Inbox You can delete your Crisp website in a few clicks, provided you have the website owner role on that website. Before you start, please be reminded that there is no coming back after you delete your website on Crisp. All your data will be permanently removed from Crisp servers and will not be recoverable. You will still be able to create a new website after removing an old one. Also, any active Crisp subscription for the deleted wSome readers

• Redirect emails from Gmail (G Suite) to CrispSetting up forwarding in Gmail (G Suite)Forwarding Multiple Mailboxes to CrispForwarding just a part of your inbox (specific emails)

  Articles on: Crisp Inbox Crisp allows your team to redirect emails from Gmail (G Suite) to your Crisp Inbox. This is the easiest way to supercharge your email support at scale by integrating assignments, canned responses and get all the benefits of the Crisp features. 1 - Retrieve your Crisp Email Connect to app.crisp.chat Go to your website settings and click integrations Go to Email Integration (httpsSome readers

• How do I scale high volumes of support inquiries?IntroductionI. Connecting all your communications' channelsII. Leveraging a chatbot for customer serviceIII. Using MagicReply, the Crisp AI A

  Articles on: Crisp Inbox Conversation influx can be difficult to predict. Your team can sometimes struggle to scale with large amounts of support inquiries from your customers, which may impact their reactivity, the quality of their responses, your customer satisfaction, and the well-being of your team. In such dire times, it is important to be prepared. In this guide, we'll review the various tools available to help you quickly respond to such situatioSome readers

• How can I create conversation threads from the chatbox?Requirements for threadsThreaded conversation exampleHow can I start a thread from the chatbox?How can I end a thread from the chatbox?

  Articles on: Crisp Inbox In certain cases, your users may need to get support on a specific subject, that has a chronological start and end. The default conversation view may make it hard to distinguish when this support request starts and ends. Threads solve this problem. A thread is a flow of messages in a conversation, that relate to the same topic. For instance, if you are an hosting provider and your customer has a temporary problem with their servSome readers

• How does Routing / Assign work?How does Assignment work?How can an operator view only its own conversations ?How to manually assign a conversation?How to automatically assign a conversation?

  Articles on: Crisp Inbox Routing (also called Assign) can be used to assign operators to be notified for incoming messages. This helps websites with a lot of chats to balance them inside your team inbox. The Routing feature is available in Crisp Unlimited. Some people call our Routing feature "Assign". We will refer to "Assign" as "Routing" in this article. This feature is even more powerful if ySome readers

• What languages are supported by Crisp?Languages supported by Crisp ChatboxLanguages supported by Crisp Desktop AppLanguages supported by Crisp Android AppLanguages supported by Crisp iOS App

  Articles on: Crisp Inbox Crisp supports most used international languages. The chatbox is translated in 50+ languages, which makes it suitable for most localized websites. 🇿🇦 Afrikaans 🇸🇦 Arabic 🇦🇪 Arabic (United Arab Emirates) 🇸🇦 Arabic (Saudi Arabia) 🇾🇪 Arabic (Yemen) 🇦🇲 Armenian 🇦🇿 Azerbaijani 🇫🇷/🇪🇸 Basque 🇧🇩 Bengali 🇧🇬 Bulgarian 🇪🇸 Catalan 🇨🇳 Chinese (Simplified)Some readers

• How do I use private notes and mentions?

  Articles on: Crisp Inbox You just started to use Crisp and now discover the whole software, you have multiple operators, dealing with different timezone, private notes will help your company not to lose data and mentions will bring better efficiencies within your company's department What is private note? Private Notes are internal notes that an Operators/Admin can add to a conversation. Private Notes are not visible to your end users, anSome readers

• Which file extensions and sizes can I upload to Crisp?Maximum file sizesAllowed file extensions

  Articles on: Crisp Inbox Crisp lets you upload files through Crisp Inbox, Crisp Helpdesk, Crisp Campaigns and other Crisp products. For security reasons, all file types and sizes cannot be accepted. This article explains the security limits of our file upload feature. A limit is applied on the size of a file that can be upload to our systems: Default limit: 10MB CSV files limit: 10MB GIF files limit: 3MB (we may dowSome readers

• Keyboard shortcuts for your Crisp InboxShortcuts SummaryKeyboard ShortcutsBot plugin shortcuts

  Articles on: Crisp Inbox Some Crisp inboxes receive a lot of messages in a small amount of time. To speed up your daily workflow, keyboard shortcuts are available. This saves you some clicks, eg. to resolve a conversation. These shortcuts are available anywhere in Crisp shared inbox, and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work. InSome readers

• How do I use Crisp with ReactJS

  Articles on: Crisp Inbox Installing Crisp with React is very easy. Here is the solution Create an account on Crisp. Go to Settings. Then, Website Settings. Next to your website, click on Settings. Click on Setup instructions. Click on Chatbox setup instructions. Select HTML.Some readers

• How can I add conversation participants ? (CC recipients)Participant limits per Crisp planHow can I add participants to a conversation?How can users sending emails to our Crisp Inbox add par

  Articles on: Crisp Inbox In some cases, while providing customer support for a user, they may request that one of their team member be added to the conversation you have with them. Crisp lets you do just that, by adding "participants" to the conversation, which are pretty much like using CCs in the world of traditional email. Replying to a user of yours in a conversation with multiple participants would send an email to all participants in this conversaSome readers

• Where can I find my Website ID?How to find the WebsiteID?

  Articles on: Crisp Inbox At Crisp, each account has a unique identifier that helps to identify each inbox. The WebsiteID is important for a wide range of things. Here is what it is and where to find it. Each inbox has a unique identifier that is called the WebsiteID Everytime you create a new inbox, it has a new WebsiteID attributed. It is the unique identifier that is placed inside the javascript snippet that we give you for every new inbox.Few readers

• How does video and audio chat work?How do I start a video chat?Start a screen sharing session while doing audio or video chatRequirements on visitor / operator browserI don't see the Call wi

  Articles on: Crisp Inbox Video chat allows your business to connect with your users directly when they are browsing your website. Crisp lets your company start a video chat with anyone who's online and actively browsing your website. Your visitors receive calls directly in their chatbox. You can call them without time limit, as Crisp doesn't bill you based on how much time you spend in call. Video and audio calls (https://crisp.chat/en/livechat/video-cFew readers

• How can I add customer data to shortcuts?

  Articles on: Crisp Inbox Using Crisp you personalize shortcut so you can send messages such as "Hello John, How can I help you?" Which variables are available? You can use the following user variables in your messages: Full name: name.full or name.full "Fallback Full Name" First name: name.first or name.first "Fallback First Name" Last name: name.last or name.last |Few readers

• How do Reminders work?How to schedule a reminder?How to enter a manual date?Can I cancel a scheduled reminder?Who will be notified when a reminder fires?

  Articles on: Crisp Inbox Reminders are a convenient way of scheduling a note to yourself (or your team) in the future, for the current conversation. It can be used to remind yourself of a call you planned with an user. A reminder will then fire on the date you scheduled. You'll receive a notification on all your Crisp apps (Web & Mobile), with the reminder note you submitted. Our team inbox (Few readers

• How do I invite other agents to my inbox?Invite customer support reps to my inbox

  Articles on: Crisp Inbox Crisp allows to add other operators to your inbox. New operators can be invited to your inbox by providing their e-mail address. Here is how you should proceed Go to your Crisp settings, then click on "Website Settings" and select "settings" related to the inbox you're in Select "Operators in tFew readers

• How can I create a new conversation?Create a new conversation

  Articles on: Crisp Inbox Sometimes, you want to start a fresh new conversation with your leads or customers. That is possible straight from Crisp. And here is how. This feature is accessible within any plan: from Basic to Unlimited To create a conversation, you'll need: Customer's name Customer's email Note that you can also start a conversation by using a phone number. It's possible to do so when you have the Twillio iFew readers

• How do I create and send an email from my shared inbox?How to create an email conversation in Crisp shared inbox?

  Articles on: Crisp Inbox Using Crisp, you can not only respond to incoming messages. You can create new conversations to sent outbound messages, on two channels. One of them is email. Here is how you can create and send an email using Crisp Shared Inbox. Using Crisp, you might feel the need to create a new conversation with one of your leads or customers. That's why using Crisp, you have the ability to create a new conversation and send a message to theFew readers

• How can I edit a sent message?

  Articles on: Crisp Inbox Crisp allows you to correct any mistake on the last message you sent to a visitor chatbox from a Crisp app. In order to edit a message, follow those steps: In the conversation on your Crisp dashboard, you have sent a message Press the "UP" arrow of your keyboard The edit mode appears on the last sent message Edit your message there Press enter, the message will be edited in the visitor chatboFew readers

• How can I separate my chatbox in sub-sections?

  Articles on: Crisp Inbox If you own a large business or a large website, you may want to split your support in sub-sections, where user chat messages get routed to different support teams (eg: Sales, Product, Repairs, Contact). Before you read this, we remind you that Crisp has a Routing / Assigning feature that helps separate one support inbox into different departments, eg. sales, support. Read more about Routing here (/en/article/how-do-routing-assiFew readers

• How can I delete a conversation?

  Articles on: Crisp Inbox Crisp is built as a reliable way to store all your past conversations. We never delete anything on your behalf. If, however, you would like to delete a conversation yourself, there's a way to do it. Go to app.crisp.chat and login to your Crisp account. Then, click on a conversation in the left bar, and slide it to the left while holding the mouse click. You should see a white cross on a red color. ReleFew readers

• How do Crisp Analytics work?Video TutorialMessagingContactsRatingCampaignsHelpdeskStatus

  Articles on: Crisp Inbox Crisp Analytics lets you get a big picture of how your customer support is doing. In a snap, you can get to know what you're doing right, and which things you can improve; over a selected period of time. This article explains the details of each Analytics metric that you can find in Crisp Analytics. Analytics are processed every hour, for the last revolved hour. It means that Analytics will show up in your Crisp dashboard with aFew readers

• How do I add a spell-checker for Crisp messages?GrammarlyMerciApp

  Articles on: Crisp Inbox When you communicate with your customers, you may want to be sure your messages are corrected before sending them. A spell-checker will prevent you to send non-sense sentences, or simply spelling mistakes, grammar inaccuracies, etc. Grammarly, is one of the most famous spell-checker on the market for English language. If you want to add the add-on to Crisp you need to: Go to GramFew readers

• Why do pending conversations appear first before unresolved?

  Articles on: Crisp Inbox Your Crisp Inbox is organized by conversation priority, to let you save time and manage your inbox with ease. Your Crisp conversations can be in 3 different states: Pending: a conversation that got no reply from operators (the user is awaiting reply) Unresolved: a conversation that is not yet resolved (and is probably ongoing or awaiting reply) Resolved: a conversation that is resolved (it was resolved byFew readers

• How can I preview my Helpdesk articles before sharing them with my visitors?

  Articles on: Crisp Inbox Your Knowledge Base may contain many helpdesk articles and sometimes it's impossible for your operators to know exactly what's inside of them. Instead of having to open the article in another tab/window, your agent can preview it directly from inside their dashboard Crisp provides a simple way your agents can preview your article from directly inside the chat. Here's how to proceed: Navigate to the Helpdesk sectionFew readers

• How do I activate or deactivate the junk filter?

  Articles on: Crisp Inbox This feature filters your junks and prevent your inbox to be full of unwanted emails and spams. By default it's enabled, however, if you need to disable this feature in order to get every emails you need to deactivate the filter. To do so, please go to: Settings Website Settings Chatbox and Email Email Settings (https://storage.crisp.chat/users/helpdesk/website/5901edb4b3f66c00/dd6dfdde-a97e-4357-a83e-0a765fkFew readers

• How do I mention a team member?Write a private noteWhat is happening then?

  Articles on: Crisp Inbox When chatting to a customer you may need to call the attention of a team member. Type a person’s @username in your message to grab their attention. Start your message using /note and then mention your colleague using @username The message is private and not forwarded to the visitor Your coFew readers

• How can I delete an agent from my website?

  Articles on: Crisp Inbox Agents can be easily deleted from your website. This will automatically remove all their access to your website, as well as the ability to reply to your users. Before you start, make sure your role is website owner. Members are not able to delete agents. To delete an agent, you may follow those steps: Go to: https://app.crisp.chat Go to your settings: click on the settings icon Click on "Websites"Few readers

• How do I fix browser notifications settings?

  Articles on: Crisp Inbox If you can't receive notification settings because of browser settings, this article is made for you! If you disabled notifications the first time Crisp requested the permission, you may have issues to enable it back. Here is the procedure for most browsers. Google Chrome Go to app.crisp.chat Click on the left of the URL input. Ensure the notifications are set to "Ask" or "Allow" (htFew readers

• How can I create custom filters for my conversations?

  Articles on: Crisp Inbox Crisp provides custom filters, that are included in all our plans. It helps you to create a specific display regarding your conversations Custom filters are available in all our plans How to find your custom filters ? As shown below, you can easily reach them by overflowing the "Filter" label on the top left side of your Crisp Inbox. (https://storage.crisp.chat/users/helpdesk/website/33f0d2a50d61dFew readers

• How can I use Shortcut replies / Canned messages ?1. Add a shortcut2. Reply using a shortcut3. Format your shortcuts with macros

  Articles on: Crisp Inbox Available on Crisp Pro, Shortcuts are a great way to reply faster to your customers. Also known as canned messages, they are strong asset to build an impressive customer service. Here is how to use it. Connect to https://app.crisp.chat/settings/shortcuts/ You need to add a !bang. This bang will be a word which will beFew readers