How to hide the chat when everybody is offline?
Articles on: Customization
Crisp allows you to hide the Chat when everybody in your team is offline
Here's how to proceed:
Login to: https://app.crisp.chat/
Go to your website settings: click on the Settings icon on the left sidebar, then click on "Websites" and select the target website in the list
Select ChatboFew readersHow to hide the chatbox on some pages?
Articles on: Customization
Crisp allows you to hide the chatbox on some pages.
We've made a short video that will show you how it works.
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the listFew readersHow can I change the chatbox color?Using a custom color code
Articles on: Customization
Crisp allows you to chose the color of your chatbox in a large set of predefined colors. Those colors match deliciously the overall look of the chatbox and allow you to adapt the chatbox to the design of your website.
Changing the color of the chatbox does not affect how the live chat works.
(https://storage.crisp.chat/users/helpdesk/website/4000db13b48e3400/47Few readersHow to remove "We run on Crisp" branded links?
Articles on: Customization
By default, we show "We run on Crisp" links in the chatbox and in emails we send to/from your visitors. If, however, you'd like to hide those links and completely de-brand Crisp, we've got you covered!
De-branding of the Crisp chatbox and emails comes with a paid Unlimited Plan.
De-branding is not enabled for Crisp Unlimited trials (even if it shows in the Unlimited features). Once you choose to continue using Crisp UnliFew readersHow to customize my chatbox?
Articles on: Customization
Using Crisp, your chatbox can fit with your brand. Using this article, learn how to customize your chat.
The customization feature comes with the Crisp Pro plan. The free plan includes simple customizations..
Through this plugin, you'll be able to customize your live chat to make itFew readersHow to hide the chat on specific countries
Articles on: Customization
Crisp allows you to hide the chatbox for some countries.
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox restricFew readersHow to append a custom signature in your emails?Required plan for Email SignatureHow does Email Signature work?How do I configure an Email Signature on my website?How to include contextual d
Articles on: Customization
Crisp teams who migrated from an email-based customer-support workflow may be used to appending signatures to the emails they send (eg. containing their brand name, their company logo and their job title). Crisp lets you design your own signature, that gets appended to all emails sent by your operators, to your users.
The Email Signature feature is available from Crisp Unlimited. You need to make sure your website is suFew readersHow to hide the chat on mobile?
Articles on: Customization
Crisp allows you to hide the chatbox on mobile devices.
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox behaviFew readersHow to block the chat for specific IPs
Articles on: Customization
Crisp allows you to block the chatbox for some IPs.
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox restrictionsFew readersHow to temporary hide the chat on my website
Articles on: Customization
Crisp allows you to hide the Chat from your website by clicking on a button. It can be useful during vacations. It's why we called it the "Vacation Mode"
Here's how to proceed:
Login to: https://app.crisp.chat/
Go to your website settings: click on the Settings icon on the left sidebar, thenFew readersHow can I hide the "we are online" chatbox popup?
Articles on: Customization
Crisp allows you to hide the "We are online" white popup that is shown to visitors when your status is "online" and the chatbox is minimized (closed).
Hiding this popup doesn't affect how visitors see you as online or away when they chat with you. Also, it does not hide the little green circle that is visible when you are online and the chatbox is minimized.
(https://storage.crisp.chat/users/helpdesk/website/5c5353Few readersHow to change to chatbox position to the left?
Articles on: Customization
Crisp allows you to move the chatbox to the left.
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox appearanceFew readersHow to prevent displaying chatbox average response time?How to disable the average response time on your live chat?How to improve average response time?
Articles on: Customization
By default, Crisp shows statistics on your support response time in the live chat, before you reply to a user message. Below is an example of how it looks for the end user.
Here's howFew readersHow to enable the video game?How to enable Crispy Bird
Articles on: Customization
Did you know that... you only have two minutes to reply to a visitor before they leave. Crisp solved this by making a video game for your visitors!
Login to: https://app.crisp.chat/
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and selFew readersHow to hide the "read" marker in chatbox for operator messages? (operator privacy)
Articles on: Customization
When your visitors chat with you and send you a message, they get to know when an operator from your team read it in a Crisp app. You may want to disable this Read indicator if you want to avoid telling the user when an operator read a message. This will also hide the composing icon in the chatbox while an operator is writing a message.
Here's how to disable the chatbox read marker:
Go to your Crisp dashboardFew readersHow can I change the chatbox background?
Articles on: Customization
Crisp allows you to choose your chatbox background.
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox appearanceFew readersHow to display Crisp only on few pages
Articles on: Customization
Crisp allows you to show the chatbox only on some pages.
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox restrictiFew readers